Situation: A customer complaining about a faulty product in a store.

Customer: Excuse me, I purchased this coffee maker last week and it stopped working already. I would like a refund or exchange.
Employee: I'm sorry to hear that. Do you have your receipt with you?
Customer: Yes, here it is.
Employee: Great, let me process the refund for you. Would you like to exchange it for a new one or get your money back?
Customer: I think I'll just get my money back, thank you.

Situation: A student asking a teacher for an extension on a school project.

Student: Excuse me, I'm really struggling to finish the project on time. Is it possible to get an extension?
Teacher: I understand, but the deadline is approaching. Can you explain why you need more time?
Student: I've been dealing with some personal issues and haven't been able to focus on my schoolwork.
Teacher: I appreciate you being honest. I can give you a one-day extension, but please make sure you use the extra time wisely and submit the project on time.
Student: Thank you so much, I won't let you down.