Dear Sir/Madam,

I am writing to provide further clarification on the recent issue that has been brought to your attention.

Upon reviewing the situation, I believe there may have been a misunderstanding and would like to offer a more detailed explanation.

I hope that this additional information will help to shed light on the matter and assist in resolving any concerns or questions that may have arisen.

Thank you for your understanding and attention to this matter.

Sincerely,

[Your Name]